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  • VD: Configure Network Level Authentication - RDP for XP
    Answer: Issue: RDP Authentication Error when using remote desktop protocal for the first time on a Windows XP machine. Solution: 1. Click Start, click Run, type regedit, and then ...
  • VD: How to Install a printer driver on a VD or Cloud Server
    Answer:   Solution: 1. Check the printer version number on the local machine, 2. Download the same printer version and save it on the c:/ drive on the VD/Cloud ...
  • VD: Creating a Hidden Folder on Shared Drive
    Answer: 1. Locate the server which holds the shared drive and login with admin credentials. 2. Navigate to the location of the share and create/select a ...
  • VD: Migrate QuickBooks to Virtual Desktop
    Answer:   Create the portable company file. Go to the File menu and click Save Copy or Backup. Click Portable Company File and then click Next. Save the portable company file to a folder on your computer, ...
  • Email and Exchange: Allow email account to send as different email account
    Answer: Need to send email from a different email address (Send as) 1.       Log into control panel http://cp.outlookinthecloud.com:9001/2.       Click on the email address you want to send from3.       Click ...
  • Email and Exchange: Delay in BounceBack Delivery Report
    Answer: Why is there a delay in the bounceback report for email addresses with incorrect addresses? CloudStrong's Exchange replies to incorrect email addresses within a 30 minute ...
  • DNS Setting for new eMail domain: Exchange System Settings
    Answer: Exchange System Settings Server:                                 casarray.cspcluster1.outlookinthecloud.com Domain:                               cspcluster1 Exchange Server:       ...
  • VD: Adding QuickBooks to Windows Firewall
    Answer: Windows 7, Windows 8, Server 2008, and Server 2012: Click the Start menu and type firewall. Click on Windows Firewall. On the right-hand side, click on Advanced Settings. Click on Inbound Rules to highlight it. Right-click on Inbound Rules and select New Rule. Select Port and ...
  • VD: How to clear browser cache in different browsers
    Answer: Chrome Click on the Chrome menu on the browser toolbar. Select Tools. Select Clear browsing data. A dialogue window will appear, providing you with a list of checkboxes for ...
  • Using WSP: How to Create a customer in the control panel
    Answer: Create a customer in the control panel Logon onto the control Click the create customer icon In the username use Admin_(customer name) Generate a user password by using //identitysafe.norton.com/password-generator ...

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