If Microsoft File Locking Fails When Editing

Michael Neal
29-10-2015 13:40

Be aware that the Microsoft Office auto-locking feature requires you edit a document for the auto-locking to activate! Only opening the file does not cause the lock to activate!

Note:.NET 4.0 or later is required for the Microsoft Office Plugin to function!

If Microsoft Office auto-locking stops functioning or you receive an error referencing "Soonr4Office" or "Soonr", follow these steps to reinstall the Soonr4Office plugin:

  1. Quit all Microsoft Office Applications
  2. Open an Internet Explorer browser window (Internet Explorer is required)
  3. In the address bar enter "soonr:debug", press Enter / Return and then click 'Allow'
  4. The "Debug" tab within the Soonr Agent will be displayed
  5. Click the 'Uninstall Office Plugin' button to initiate the uninstall (it should take just a few seconds)
  6. Open the Soonr Settings again and navigate to the "Workplace Sync" tab
  7. Click 'Install Microsoft Office Support' to re-install the plugin
  8. Shutdown and restart the Soonr agent

If the issue persists:

 

Click for instructions - Check for plugin conflicts
1

Update the Desktop Agent

Download and install the latest version of the Soonr Desktop Agent


2

Disable the additional plug-in

Disable reference to the obsolete Add-In in Office application:

  1. Open a Microsoft Office application (Word, Excel or PowerPoint)
  2. From the menu bar, select 'File' ? 'Options' ? 'Add-ins'
  3. From the 'Manage:' drop-down list, select 'COM Add-ins' and then click the 'Go...' button.
  4. Locate and deselect the entry "Soonr4Office.Connect". Ensure "Sync File Lock Plugin" is selected
  5. Click 'OK' to exit the manage window
  6. Click 'OK' to exit the Options window
  7. Quit and relaunch all Microsoft Office applications
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